These General Terms and Conditions of Sale govern the purchase of products on the website sophiaippoliti.com (“we,” “our,” “us”), managed by Sophia Ippoliti. By placing an order, the user fully accepts these terms and conditions.
1. Contract holder
Sophia Ippoliti
Address: Via Sisto IV 101 00167 Rome (RM)
Email: info@sophiaippoliti.com
Phone: +39 3791221992
VAT number: 03701570545
2. Products
The products offered on the website are described with care. The images are for illustrative purposes only. Specifications such as measurements, colors, or availability may vary slightly. We reserve the right to change product characteristics at any time.
3. Prices
Product prices are listed in EURO (€) and include VAT. Any shipping costs, customs duties, or other additional costs will be listed separately during the purchase process.
We reserve the right to change prices without notice, but confirmed orders will retain the price at the time of purchase.
4. Orders and confirmation
By placing an order on the website, the user submits a purchase offer. The order only becomes binding once we have confirmed it by email.
We reserve the right to refuse an order in the event of product unavailability or payment issues.
5. Payments
We accept the following payment methods:
- Credit/debit cards
- PayPal
- Bank transfer
- Apple Pay
- Google Pay
Payment is required at the time of ordering, and products will only be shipped after payment has been confirmed.
6. Delivery
The shipment will be sent to the address provided by the user. Delivery times are approximate and not binding; any delays do not entitle the user to compensation.
Any damage or loss during transport must be reported within 7 days of receipt of the product.
7. Right of withdrawal
In accordance with the Consumer Code, the user has the right to withdraw from the purchase within 14 days of receiving the products without providing any reason.
Withdrawal conditions:
Products must be returned intact, unused, and in their original packaging.
Shipping costs for returns are the responsibility of the user, unless otherwise agreed.
Refunds will be made within 14 days of receipt of the returned products, using the same payment method.
Customized or made-to-measure products are non-refundable, except in the case of manufacturing defects.
8. Warranty
All products are covered by a 24-month legal warranty of conformity (EU). Any defects must be reported within a reasonable time frame.
9. Liability
We are not liable for indirect damages, loss of profit, or damages resulting from improper use of the products. Liability for direct damages is limited to the purchase price of the product.
10. Intellectual property
All content on this website (text, images, logos, trademarks) is the property of Sophia Ippoliti or their respective owners. Unauthorized copying or use is prohibited.
11. Changes to the terms and conditions
We reserve the right to update these terms and conditions. The updated version will be published on the website with an indication of the date of entry into force. Confirmed orders remain subject to the terms and conditions in force at the time of purchase.
12. Applicable law and jurisdiction
These terms and conditions are governed by Italian law. For disputes relating to orders, the competent court is that of the user’s place of residence or domicile, if located in Italy, except in cases where mandatory provisions of law apply.
13. Contacts
For questions regarding orders, products, or general terms and conditions:
Sophia Ippoliti
Email: info@sophiaippoliti.com
Phone: +39 3791221992